Shipping policy

ORDER PROCESSING

Orders placed have a 1-3 business day processing time frame. Specialty items may differ. Orders placed with Overnight delivery, we try our best to process within the same day if received by 12pm PST, However. Orders that are placed during Sales or Promotions have a longer processing timeframe regardless of the shipping method selected at checkout.

Orders placed Friday after 12pm PST thru Sunday, are processed on Monday. An email confirmation with tracking information is sent when your purchase is on its way to you.

If you have any questions about delivery time frames and or processing on an order that you've placed please feel free to contact us. You may email us at: info@nalebeofficial.com or assistance and we'll respond as quickly as we can.

We are not able to make changes after your order has been placed. If a mistake was made, please contact us at info@nalebeofficial.com immediately after placing your order and we will do our best to try to assist you.

If you purchase a Pre-Order you may select Expedited Shipping at checkout however your order will not ship until the item is available. If an item is a Pre-Order it will specify under the Product Description Section on the item shop page and or provide the Estimated Ship or Arrival date. This date is subject to change. Orders placed Friday (after 12pm PST)-Sunday are processed on Monday. An email confirmation with tracking information is sent when your purchase is on its way to you.

HOLIDAY HOURS

We are closed on Jan 1 in observance of the New Years Day Holiday. Normal business hours will resume Jan 2.

We are closed on Dec 25-26 in observance of the Christmas Day Holiday. Normal business hours will resume Dec 27th.

PRE-ORDER ARRIVAL

The date provided on all Pre-Ordered merchandise is an ESTIMATE not a guarantee. This date is provided to give an idea of an approximate timeframe that we expect to receive shipment of the Pre-Order to our warehouse and in turn prepared for delivery to our customers. The specified date in NO WAY means you will receive your item on that date. Upon arrival to our warehouse, all orders are prepared for delivery. Order Preparation and delivery for Pre-Ordered Merchandise can take up to 5-7 business days depending on the order demand, so please allow the necessary time. You will be notified by email of any delays or changes to the estimated time of arrival when available. You may cancel your order at anytime prior to the order being shipped. *CREDIT CARDS CHARGED AT THE TIME OF PURCHASE.

Expedited Shipping (Overnight, 2-day, Express Saver) selected for Pre-Ordered Merchandise does not apply to the order until the item has arrived and is available to ship.

INTERNATIONAL DELIVERY

We offer Worldwide Shipping.

FEDEX INTERNATIONAL ECONOMY

5-7 business day Service may vary depending on location *Does not include destination Country's Customs Regulations

FEDEX INTERNATIONAL PRIORITY

3-5 business day Service may vary depending on location *Does not include destination Country's Customs Regulations

USPS FIRST CLASS INTERNATIONAL MAIL

Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. Tracking of first class mail is often not updated until the package is scanned at its destination.

USPS PRIORITY MAIL INTERNATIONAL

Allow 6-10 business days for delivery. *May vary depending on location.

DOMESTIC DELIVERY

You may chose the following Delivery Options at checkout: Please keep in mind that if you're purchasing a Pre-Ordered item the service selected will apply to the order when available to ship.

FedEx Ground Home Delivery- 2-7 business day service may vary depending on location

FedEx Express Saver- 3 business day service

FedEx 2-day- 2 business day service

FedEx Standard Overnight- Next business day service

*FOR SATURDAY DELIVERY ORDERS MUST BE PLACED BY PHONE ADDITIONAL SHIPPING FEES APPLY

All orders require a Signature upon delivery. If you'd like to request NO signature upon delivery please indicate in the Order Comments Field prior to checkout: NO SIGNATURE REQUIRED

All EXCHANGES are shipped with a NO SIGNATURE REQUIRED

NALEBE is not responsible for tracking parcels after an order has shipped.

NALEBE is not responsible for lost or stolen parcels. Once an order is dispatched and released to the shipping agent (FedEx, etc.) we are no longer responsible for the parcel. If a package status shows delivered, and you did not receive the item we will assist in any way possible to help in resolving the matter.

NALEBE is not responsible for duties and tax fees on international shipments. All such fees are the responsibility of the recipient.

FedEx Deliveries are generally made Monday through Friday, generally between the hours of 8:00 A.M. and 5:00 P.M.

IMPORTANT - Inspect all packages upon delivery. Note on the delivery receipt any obvious damage or notify the driver if present at the time of delivery. Failure to do so will result in you or your company being liable for the damaged merchandise. We cannot assist you in working out a settlement with FedEx unless they are immediately notified of the damage. If you suspect internal damage OPEN IMMEDIATELY! Call FedEx at 1.800.Go.FedEx(1.800.463.3339) to file a damage claim upon delivery of any noticeable damage. Even if no damaged goods are suspected, open the carton(s) within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection by FedEx and call them at to file a damage claim.